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Canadian Passport Photo Rejected?

Fix for passport, PR, visa, or citizenship

IRCC (Immigration, Refugees and Citizenship Canada) has strict photo requirements. Rejections often happen due to incorrect face size, shadows, or wrong dimensions. IDPicly checks your photo against them before you pay. Canada does not accept software-edited photos, so where something needs changing we tell you to retake rather than editing it for you.

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Canadian Passport Photo Requirements

Dimensions

  • Photo size: 50 x 70 mm (2" x 2.75")
  • Face height: 31-36 mm (chin to crown)
  • Quantity: 2 identical photos
  • Back: Photographer's stamp required

Photo Rules

  • Background: White or light-colored
  • Expression: Neutral, mouth closed
  • Glasses: Clear frames only, no glare
  • Quality: High-quality photo paper

Note: Canadian VISA photos use different dimensions (35x45mm). Make sure to select the correct document type.

Common Canadian Photo Rejections

Wrong photo dimensions

Auto-crop to 50×70mm (passport) or 35×45mm (visa)

Face height incorrect

Framed to the 31-36mm face height

Background not plain

White/light gray background added

Shadows on face

Lighting correction removes shadows

Red eye visible

Red eye correction included

Glasses or tinted lenses

Must retake without glasses

Expression not neutral

Must retake with neutral expression

Photo too old

Must be within 12 months

PR and Visa Photo Requirements

Canadian visa and PR applications use different dimensions from passports:

Visa Photos (Print)

  • • 35×45 mm (413×531 px)
  • • Face height 31-36mm
  • • White background

PR Portal (Online)

  • • 1500×2100 pixels
  • • JPEG format
  • • No editing allowed

Important: Passport = 50×70mm (591×827 px) | Visa = 35×45mm (413×531 px) | PR Online = 1500×2100 px. Select the correct type in IDPicly.

Canada Photo FAQ

Why was my Canadian passport photo rejected?
Common reasons: wrong dimensions (must be 50x70mm for passport), face ratio incorrect (31-36mm face height), shadows on face, background not white or light, glasses visible, missing photographer's stamp on back, or photo not recent.
What are Canadian passport photo requirements?
Size: 50 x 70 mm (2 x 2.75 inches). Face height: 31-36 mm from chin to crown. Background: white or light-colored. Neutral expression, eyes open, no glasses. Two identical photos required with photographer's stamp on back.
Can I use a digital photo for Canadian passport renewal?
Yes, for online renewal. Digital photos must be 420 x 540 pixels minimum, JPEG format. IDPicly provides the correct dimensions for both digital upload and printing.
What's the difference between Canadian passport and PR card photos?
They share the same geometry: 50 x 70 mm with the face 31-36 mm from chin to crown. The difference is what has to be on the back. A paper PR card application needs your name, date of birth, the date the photo was taken and the studio's name and full address written or stamped on one photo — stick-on labels are refused. A PR Portal submission is a digital file, so none of that applies. It is the 35 x 45 mm size that belongs to a visitor visa, not to either of these.
Why was my PR card photo rejected?
Usually the print is not exactly 50 x 70 mm, the face falls outside 31-36 mm, the background is off-white or has a shadow, the photo is more than twelve months old, or it has been edited. IRCC does not accept photos with digital corrections of any kind.
Do I need a guarantor signature on my photo?
For first-time adult passports, yes. The guarantor must sign the back of one photo. IDPicly provides print-ready photos; the signature is added after printing.

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